Customer Service

• 30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged Kovoq product and receive a full refund for ANY reason. 

Reminder: Be sure to use your product as directed.

Free user support

Not sure how to get your Kovoq product to work properly?

Contact our world-class, friendly support team for quick solutions.


• Our returns and exchange service is limited to all purchases made from KovoqDirect. If you purchased through a different retailer, please contact them directly.

(Unauthorized reselling of Kovoq products is prohibited.)

• Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

• If returning an item, please ship it back within 14 days after you receive approval. Further delay may void your return.

Friendly reminder: When contacting us for help, be sure to have your Kovoq product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.

Contact us

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