• 30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged Kovoq product and receive a full refund for ANY reason.
• 12-month warranty for quality-related issues
For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.
Reminder: Be sure to use your product as directed.
Free user support
Not sure how to get your Kovoq product to work properly?
Contact our world-class, friendly support team for quick solutions.
• Our returns and exchange service is limited to all purchases made from KovoqDirect. If you purchased through a different retailer, please contact them directly.
(Unauthorized reselling of Kovoq products is prohibited.)
• Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
• If returning an item, please ship it back within 14 days after you receive approval. Further delay may void your return.
Friendly reminder: When contacting us for help, be sure to have your Kovoq product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.