How long does delivery take?
In most cases, orders will be processed as soon as we register it and will ship out within 1-3 business days.
If for any reason we sell out of an item you have purchased we will contact you immediately to sort out the issue. (this is why it’s important to provide us your correct phone number and email).
Domestic shipping is usually 3-5 business day delivery depending on your distance from our location to your location.
What countries do you ship to?
How will my delivery be shipped?
Kovoq warehouse handles shipping. Package could go out the same or second business day from order date and our logistics team is designed systematically to ensure your package delivered in time.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.